Frequently Asked Questions
Everything you need to know about Mitzi home essentials.
What is the standard shipping timeframe?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days to arrive.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and Canada. We are working on expanding our logistics to support more international destinations soon.
What is your return policy for home decor?
We offer a 30-day return policy for most items in their original packaging. Please note that custom furniture and final sale items are non-refundable.
Are your products sustainably sourced?
Mitzi is committed to ethical manufacturing. We partner with artisans and factories that prioritize sustainable materials and fair labor practices.
Can I track my order once it has shipped?
Yes. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Shop Pay and Affirm.