Returns & Exchanges
At Mitzi, we want you to love your lighting, but we understand that sometimes a piece isn't the perfect fit for your space. We offer a 30-day return window for all uninstalled fixtures in their original packaging to ensure your home looks exactly as you imagined.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully repackage your items in their original boxes with all protective inserts and hardware included to prevent damage during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided through our portal and securely affix it to the outside of your package.
Drop Off and Refund
Drop your package at any authorized carrier location; once our warehouse inspects the return, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing